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Terms & Conditions


Terms & Conditions

Details that do right by you.

Our Parts Department will be able to provide efficient service in processing your orders and/or supplying technical assistance by customer providing the following information:

  • Manufacturer Name
  • Complete Model Number
  • Complete Serial Number
  • Voltage
  • Part Number or Markings off of Existing Item

The most important information is the serial number of the machine. This is an integral part of providing the correct parts compatible with your equipment.

All prices subject to change without notice.

If a part falls within the warranty period, information as shown in PARTS ORDER PROCEDURE is required, along with your purchase order number in which the part (or machine was ordered).

When placing an order for warranty replacement parts be sure it is clearly specified at the time of order. If warranty is not indicated this will be considered a normal parts sale. Parts submitted for warranty consideration are invoiced and payment is expected. Credit will be issued based on inspection results from the manufacturer. In all cases freight will be charged and is due and payable.

No returns will be accepted without prior authorization. Instructions will be provided on how and where merchandise should be returned. Restocking fee may apply and all freight charges on returns must be prepaid.

D. J. Giancola Exports, Inc. assumes no responsibility for items shipped in error based on lack of model and serial number.